Frequently Asked Questions (FAQ)

For an informative and eye-opening comparison of the MyWill™ service to do-it-yourself legal will kits, read about it here

What makes us different from other websites and kits?  Quite frankly, there is no comparison.  Here are just a few reasons why:

  • We have designed our Legal document creation services to be of the best quality available today.   We have evaluated many existing do-it-yourself kits and web-based services. We were shocked by the poor quality, limited instructions, and low value for money that many of these do-it-yourself kits provide consumers. 

  • Incredible value for money.   Our membership pricing model allows us to provide you with the most value for your money at prices that are unprecedented in the legal industry. We worked with lawyers to bring you this service, and we paid for their legal services so you don't have to. 

  • Plain language help and instructions.  In addition, all of our services provide you with complete instructions and answer your questions in everyday language, free of legal industry jargon.  We have developed our services based on the requirements of the public, not dictated by the legal profession.  Our wizards, help and information are also designed to be the best on the market and are kept up-to-date on an ongoing basis.  

  • Create your Legal documents from the comfort of your own home.  No lawyer required.  Our unique approach allows you to make use of the ultimate convenience of the Internet to write your Expatriate Will and other documents at your own pace, online, 24 hours a day, 365 days a year, and to make changes online at any time free of charge. 

  • Free unlimited updates.  Don't pay a lawyer every time you need to update your documents. We allow your documents to be kept securely online so that you can make free unlimited updates for as long as you are a member.

  • You can still have it reviewed by a lawyer. We have worked with lawyers in Canada, the United States and the United Kingdom to bring you the MyExpatWill™, MyWill™, MyPowerofAttorney™ and MyLivingWill™ services and to ensure that they are of the highest quality. But if you wish, we can still arrange for your legal documents to be reviewed by one of our lawyers, who will check the documents for consistency and completeness.

  • The Keyholder® Advantage. You can take advantage of our unique messaging service which allows you to describe the exact location of your documents and to provide a detailed list of assets for your Executor. All for no extra charge. When you pass away, let us worry about communicating this information to the people you specify. There is simply no other company that provides such a complete and convenient service to their customers. For more information, read about The Keyholder® Advantage.

  • We employ a strong focus on protecting the privacy and security of your information.  We use industry standard encryption algorithms for storing all of your private information, and the design of our services ensures that the contents of your information are made available to the specific people designated by yourself, and only at the appropriate time. 

  • Keep informed and up to date.  If you wish, we can inform you by email about any changes in legislation which may have occurred in your jurisdiction that may require changes to your documents.  Or we can send you simple email reminders, no more than once a year, to remind you to consider updating your Will and other legal documents if any significant changes have occurred in your life.  

Other websites and do-it-yourself kits simply do not compare.

"I used your service to write a Will for my dear wife Christine who passed away this year. The Will was easy to fill out and very straightforward. I never had one problem arise because of the Will."
--- Keith Sutton, Surrey, B.C.   Read more testimonials

We do not provide you with legal advice. We are giving you direct access to the same software that lawyers use to prepare their documents, but you are doing it yourself. In our opinion, lawyers significantly overcharge for most estate planning documents as they are inputting your information into software that generates documents like a Will for them. We do the exact same thing. However, if you need custom clauses written to cover an unusual situation, we cannot do that, and we recommend that you seek legal advice. For example, if you have a child with special needs, they would need a trust written for their inheritance. We don't do that.

In most cases, a document written using our service will be word-for-word identical to one prepared by a lawyer.

There are no other payments required to prepare your legal Will. You can have a legal Will in your hands for $49.95 USD with nothing else to pay, ever.

What other options are there?
If you wish, you can have your Will reviewed by one of our lawyers for $69.00 USD. Most people do not need this, and would not benefit from it, but if you have selected an option such as "None of the above. Let me describe in detail how to distribute my estate.", then you may want to consider this.

Your Will must first be printed, and then signed in the presence of two witnesses. If you do not have access to a printer, we can print it for you and mail it out. The cost for this is $9.95 USD, but again, most people do not need this option.

We also offer other services like MyLifeLocker™, a Financial Power of Attorney, and a Living Will. They are not required, but they may be useful to you depending on your situation.

What about document storage?
We do not store physical documents, but we allow you to maintain an account with us if you want to update your document in the future.

The Will service costs $49.95 USD. With this payment, you are able to prepare your Will. It also gives you one year of unlimited updates to the document. You are able to print the document as often as you wish during that first year. You can download it as a PDF or Word file, but to make your document a legal Will, it must first be printed, and then signed in the presence of two witnesses. The online version is there for your convenience only.

If you choose not to maintain an account with us after the first year, your initial payment is all you will ever pay. We do not keep credit card details on file and cannot automatically charge beyond this initial payment.

If you wish, you can choose to store your documents online for longer than a year, which will make it easier to make updates in the future to reflect any changes in your personal or financial situation (rather than returning to a lawyer each time). This is of course optional, but it does make the process of maintaining your document more convenient. $11.95 USD will give you one additional year of updates, or you can purchase multiple years: 5 years at $29.95 USD, 10 years at $39.95 USD, 25 years at $79.95 USD ($3.20 USD per year).

Every time you make an update to your Will, it must first be printed, and then signed in the presence of two witnesses again. If you choose not to maintain an account with us, you will always have your printed, signed document. If you don't need to make changes to that document, it will last you for the rest of your life, whether or not you have an account with us.

What happens if I don't maintain an account, and then in a few years I need to update it?
If your account has not been touched in years, and it is inactive, we reserve the right to remove the account. You will receive an email notification that your account might be removed. However, in practice, we have never actually removed any accounts in our over 24 years of operation.

So, in all likelihood, you will be able to simply login to your account and pay $11.95 USD to reactivate it. This will give you one year of unlimited updates from the date of payment. (You will not have to pay for your inactive years.)

An "Expatriate" Last Will and Testament works in conjunction with your existing Will, but covers any assets that you own in a foreign country. Your existing Will remains in effect, and covers your assets in your home country, but if you own assets in a different country, then you also need an Expatriate Will.

Quite clearly, there is never a situation where an Expatriate Will is unnecessary, if you own property outside of your home country.  In many cases, this can be a simple declaration of your wishes for how your estate should be distributed, and this can be achieved by working through the MyExpatWill™ wizard here at [lblWebName13].  You should draft an Expatriate Will while you are still young and healthy, even if you don't feel that your assets are substantial.  There is absolutely no benefit in waiting until you are older.  To die without an Expatriate Will is irresponsible and places a tremendous burden on your survivors.

A joint Will is a single document, signed by "co-testators" (usually spouses), intended to reflect the wishes of both parties. This is generally considered to be an extremely bad idea, and probably worse than having no Will at all. Often, the intent of a joint Will is to declare that each person would leave everything to the surviving partner, and in the event that both partners are victims of a common disaster, everything would go to their children. The problem is that it is unclear whether a surviving partner can revoke a joint Will and many messy legal cases have arisen as a result of this confusion. 

In short, do not make a joint Will, as there could be problems if either party changes their mind, or wishes to amend the Will.  There may also be problems if the surviving spouse tries to make any changes to a joint Will, as they may be bound to the original terms.  Furthermore, there is no reason to create a joint Will, as there is no disadvantage to drawing up a separate Will for each partner.

Although the MyExpatWill™ question-and-answer wizard is applicable for most cases, there are circumstances where it is advisable to seek legal advice.  In particular:

  • If you are involved in a matrimonial dispute, or wish to disinherit your spouse or children.
  • If you have a history of mental illness, or the question of your mental capacity may be raised in objection to the statements in the Expatriate Will.
  • If you are under the age of adulthood.
  • If you have complicated business investments (e.g. you are part owner of property or businesses where ownership may be challenged).
  • If you are about to be married and are preparing an Expatriate Will in contemplation of that marriage.
  • If you have a large, complex estate and feel that you would benefit from some advice on estate planning and tax reduction.
  • If you own a farm, as there may be significant estate planning implications.
  • If you need to provide for long term medical care for a dependent.
  • If you have any litigation pending which involve large sums of money or where a prison term is possible.
  • If you think that somebody may challenge your Expatriate Will in court or you have any other doubts about your situation.

In the above situations and in other more complex situations (the above is not an exhaustive list), it would not be advisable to rely on the output of the MyExpatWill™ wizard as an accurate expression of your wishes.  However, even in these circumstances there is value in stepping through the MyExpatWill™ wizard in preparation for a consultation with an attorney.

Yes, if you reside in Canada, the United States, England or Wales.  A Will covers the distribution of the assets that you own, often those that are located in your home country.  A Power of Attorney (also known as a Power of Attorney for Finances) and Living Will (also known as a Power of Attorney for Health Care), are very important documents that should be created and updated at the same time as your Will.

This website allows you to create a Will, Expatriate Will, Power of Attorney and Living Will.

All of your information stored at is private, safe and secure.  Your information is so highly encrypted that nobody has access to this information other than yourself and your trusted Keyholders® using their randomly generated personal key.  Even the owners and administrators of are not able to access your private information due to the software design and encryption methods used.

We also provide 2-Factor Authentication (2FA) and recommend that all members turn on this feature within their account, to protect against unauthorized access. 2FA works by adding an additional layer of security to your online account. It requires an additional login credential – beyond just the UserID and Password – to gain account access. Getting that second credential requires access to something that belongs to you, such as a cell phone and/or a personal email address.

Note, however, that some services require temporary decryption of a member's documents as part of the operation of providing that service.  For example, if the member wants to have their Will reviewed by one of our legal professionals, or wants to have their documents printed and mailed to them, then the software will automatically decrypt these documents as part of the member's instructions to have these services performed.

This website uses state-of-the-art digital encryption and security technologies to protect your privacy and security.  All data passing from your computer to this website is authenticated and encrypted using 256-bit "SSL encryption".  This is the most advanced level of encryption available today, and it means that any information sent from your computer is scrambled in a way which makes it completely unintelligible if intercepted.  When you are on a secure section within the website (i.e. after you have logged in as a member), a padlock will appear on your web browser.  This is your assurance that the encryption is in place and that you are communicating across a secure link.

Furthermore, this website uses an industry standard high security streaming-encryption algorithm known as "RSA" to encrypt all of your information before it is stored online.  RSA is a public-key cryptosystem developed by MIT professors Ronald Rivest, Adi Shamir and Leonard Adleman. To give you a feeling for the level of security provided by this encryption, it has been estimated that with the most efficient algorithms known to date, it would take a computer operating at 1 million instructions per second over 300 quintillion years (that's 3 with 20 zeros behind it!) to break the encryption. That's several trillion times longer than the age of the Earth.

We also provide 2-Factor Authentication (2FA) and recommend that all members turn on this feature within their account, to protect against unauthorized access. 2FA works by adding an additional layer of security to your online account. It requires an additional login credential – beyond just the UserID and Password – to gain account access. Getting that second credential requires access to something that belongs to you, such as a cell phone and/or a personal email address.

All of our data is securely stored in a highly encrypted format on database servers. To protect against catastrophic data loss, daily backups are performed on each of our servers. Hence, if any one of our servers experienced technical difficulties, the data would not be at risk.

Furthermore, physical protection of our primary systems includes:

  • Fire detection and fire suppression systems with dry pipe pre-action sprinkler systems
  • N + 1 redundant power supplies, providing dual power feeds and backup batteries, water coolant systems and generators
  • N + 1 redundant climate control, providing primary and backup chiller units, cooling towers, and water storage
  • Local network operations center (NOC) for monitoring all data center operations
  • 24x7 monitoring and support of network connection and server availability
  • 24x7 uniformed guard service with interior and exterior closed-circuit television surveillance
  • Electronic access at all data center entrances, including biometric hand scanners
  • Electronic key management systems and individually keyed cabinets

As you can see, we take the security and privacy of all of our member information very seriously.

We are proud to offer a 30-day, no questions asked, 100% money back guarantee on all paid memberships.  If after joining as a member you do not feel that you have received valuable information and value for your money, we will gladly refund the cost of your membership.

Yes, we accept all major credit cards, as well as personal cheques or money orders.  If you are making a purchase, you will be provided with further instructions regarding your options.

Absolutely.  Your credit card information is only used for purchases and it is never stored by us. Furthermore, all credit card purchases are through a secure gateway which protects all of your transactions by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Internet Explorer, Firefox, Chrome, Safari, and other popular browsers. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet, and this information is never stored, nor is it recorded by the secure site. This makes doing business over the Internet as secure as purchasing by telephone or handing your credit card to a waiter in a restaurant.

There is no requirement to use the services of a lawyer or notary public to prepare your own legal Last Will and Testament. The law that defines the legality of a Will is written specifically for each Province, State and Country, but in summary the law requires that the Will is written on a piece of paper and signed in the presence of two witnesses who cannot be beneficiaries to the Will. Lawyers can certainly help you to prepare your Will, but everybody has a legal right to write their own Will. If you create a document using our service, it must be printed, signed and witnessed according to our instructions, and then it becomes a legal Last Will and Testament. is not a legal firm.  We do not offer legal advice.  If your situation is complex, or you have any questions regarding your funeral service, estate planning, Expat Will, Will, Living Will or Power of Attorney, we strongly recommend that you talk to a practicing lawyer in your area.

Most of our services are completely international.  They can be used by anyone in any country in the world. 

Services such as MyFuneral™, MyLifeLocker™, MyVault™, and MyMessages™ do not create legal documents and make no assumptions about your country of residence. 

In the US, Canada, England and Wales, we have worked extensively to ensure that the legal documents created by the MyWill™, MyExpatWill™, MyPowerOfAttorney™ and MyLivingWill™ services are up to date with the laws in all of the states in the United States and the provinces in Canada, including: Alabama, Alaska, Alberta, Arizona, Arkansas, British Columbia, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Manitoba, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Brunswick, Newfoundland and Labrador, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northwest Territories, Nova Scotia, Nunavut, Ohio, Oklahoma, Ontario, Oregon, Pennsylvania, Prince Edward Island, Québec, Rhode Island, Saskatchewan, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, Wyoming, and Yukon.  Hence, these services can be used to generate legal documents in any state in the United States with the exception of Louisiana, and any Canadian Province or Territory, and in England and Wales in the United Kingdom.

Furthermore, the MyPowerOfAttorney™ service is available for all States in the United States except Louisiana, and for all Provinces and Territories in Canada. In the UK, power of attorney forms are provided free of charge by the government.

Note that even in unsupported areas, there is value in stepping through the wizards provided in these services in preparation for a consultation with an attorney.  It is strongly recommended that residents outside of the above supported states/provinces/countries seek legal advice even after completing the wizards. Local laws in these unsupported areas have not been considered in the structure of the legal documents.

If you have any doubts about the legal standing of any documents in your jurisdiction, feel free to seek legal counsel in your area to have your documents reviewed.

If you choose, you can receive occasional email updates from us regarding any new services that become available, special offers available only to our members, or any other information that we feel might be of interest to our members.  These will likely be sent out once every few months.  You can of course choose not to receive any emails and we will not send you any information unless requested to do so.

We absolutely do not share member information with any other organization.  We have no affiliate companies, partners or interests in any other organizations.  You will not receive any other mailings based on a membership at this website.

In accordance with our very strict privacy policies here at, we will never send any postal mail or email to any of your Keyholders® outside of your wishes, nor will we ever attempt to contact any of your Keyholders® in any way.  Furthermore, we will not resell, trade, lease or rent to third parties any personally identifiable information about you or about any of your designated Keyholders®.

When logged in as a member, there is a link on the member home page which allows you to delete your entire membership. Clicking on this link will result in the permanent deletion of your entire account, including all of your member information, and any documents or files you have created.

If you make changes to a document, but you can only see an "old" version when you view it online, this is because you have "caching" enabled in your web browser.  In certain circumstances, this causes your browser to access a temporary "cached" version from your hard drive instead of retrieving the latest one from our web server.  If you are using Internet Explorer, you should clear your cache by selecting Tools > Internet Options > Temporary Internet Files > Delete Files.  If you are using a different web browser, check your browser's documentation for instructions on how to clear the cache.

You will have been provided with a Reference Code in your order confirmation email. If you no longer have this email or did not receive it (likely due to spam blocking software), you can obtain your Reference Code by logging in and clicking on the link at the top of your member home page that says "Your spouse/partner discount (40% off any purchase) is still available".  When your spouse/partner steps through the checkout process, copy and paste this code into the "Reference Code" box and the 40% discount will be automatically applied. 

Note that each membership is separate --- each person must join separately and create their own account.

This is an occasional problem caused by our use of session cookies. It most commonly occurs when multiple browser windows are open and you log out of one window. It can also occur when two people with different accounts are sharing the same computer. The resolution is to close all browser windows between sessions. Then re-open the browser and login. If this does not resolve the problem, then please contact us.

To renew your membership, you should login to your account by going to and clicking on the "MEMBER LOGIN" button. Enter your UserID and the Password you selected when you created your account. Once you have logged in, click on the Upgrades link and then select an option to add additional years to your membership. From here you can step through the payment process.

First, you should check to see that you have an account with us.  You may have received confirmation of this in an email from  If you have a User ID and Password, then you can log into the site by clicking here.  Once you have logged in, scroll down to click on the MyExpatWill™ service, and from here you can click on the particular Expatriate Will that you created, either "MyExpatWill™ (Canada)" or "MyExpatWill™ (U.S.)" or "MyExpatWill™ (U.K.)". On the subsequent menu that appears, simply click on "Download and Print your Expat Will (PDF file)".  If you have paid and do not have a User ID or Password, contact us by sending an email to [email protected], and we can set up an account for you.

We do not mail out Will kits.  We believe that blank forms are a bad idea and usually lead to legal problems.  We have developed a truly interactive service that generates a custom document based on your answers to a series of questions.  This document can then be printed, signed and witnessed to become your legal Will.  You can also store this document online and make updates to reflect changes in your personal or financial situation.  Each time an update is made, the document must be printed, signed and witnessed and the previous document should be destroyed.

Another way to look at it is that there is a small cost to use the Expatriate Will service. (The complete pricing structure is available on our Products & Prices page.) Also included in this cost is the storage of the document online for one year. This means that you do not necessarily have to complete the document all in one sitting, and if in a week or two's time you realize that you have forgotten something, you can simply log back in with your user ID and Password, make a change, print off a new version and sign it in front of witnesses again to have your new Expatriate Will.

You also have the option of storing your document online for longer, and this would be useful to make sure that you always have an up-to-date document to reflect any changes in your personal or financial situation. You can choose to store it for 5 years, 10 years, 25 years or Life (or simply pay to renew each year), and all the time that you have it stored online you have a "membership" and you can login at any time to make an update. It is important to review your Expatriate Will every once in a while and this ensures that it will always be current.

However, these are all optional. If you wish, you can just create the document, print it off and not store it online at all. Or you can just ask to have all of your information removed once you are happy with the final document. However, this is an irreversible step and once you do this, you will no longer be able to login and work on your document. It will be removed from our system completely.

You need two witnesses to the signing of your Will. A witness cannot be a beneficiary of the Will, they cannot be the spouse of a beneficiary (at the time of signing), they cannot be a minor, and, like the "testator" (you), they must be of sound mind. Friends and co-workers can serve as witnesses, provided that they are not a beneficiary in your Will. Furthermore, there is no requirement to have a lawyer or notary sign your Will to make it legal.

Simply send us an email at [email protected].  We will be happy to answer any questions you may have.


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